Sector Overview
Digital platforms fall under consumer protection and e-commerce regulations together, needing review of the actual user experience, not just the written policy documents.
These platforms typically deal with users' personal data, needing precise review of data protection obligations alongside consumer protection obligations.
Regulatory Framework
This sector falls under consumer protection and e-commerce regulations, and the Personal Data Protection Law together.
How We Work With This Sector
We review terms of use and privacy policy together, since they're usually reviewed as one unit rather than two separate documents.
Who We Work With in This Sector
E-commerce platforms needing comprehensive review of their policies.
Digital economy companies contracting with outside payment or shipping service providers.
We notice that some new digital platforms expand to offer an integrated payment service within the purchase experience without reviewing whether this service needs a separate license from the body responsible for regulating payment services, a natural expansion in user experience that carries a completely separate regulatory impact from the platform's original commercial license, deserving prior assessment before actually launching this feature.
Related Services for This Sector
This connects with our e-commerce disputes service.
When a payment service is added, this connects with our fintech law service.
Common Questions
Do you review terms of use and privacy policy together?
Yes, we review both documents together, since they're closely connected in how the platform handles user data.
Do you handle complaints related to e-commerce platforms?
Yes, we help draft appropriate responses and assess practices needing adjustment to reduce recurring complaints.